Home–School Communication at Chantry Middle School
At Chantry Middle School, we are committed to fostering strong, effective communication between home and school. Clear communication ensures that we work together to support your child in achieving their full potential – academically, socially and emotionally.
Initial Point of Contact
If you have any questions or concerns, please contact your child’s Form Teacher or Mrs Bonham in the first instance via the school office.
Key Contacts at School
| Mrs Cheryl Bonham
Mr Michael Dunn |
Pastoral Mentors | For pastoral concerns such as friendship issues or personal matters impacting your child’s well-being in school. |
| Mrs V Russell | Director of Teaching and Learning – Year 5 | If a concern cannot be resolved with the Form Teacher. |
| Ms L Mackenzie | Director of Teaching and Learning – Year 6 | As above. |
| Mrs L Lawrence | Director of Teaching and Learning – Year 7 | As above. |
| Mrs J MacDonald | Director of Teaching and Learning – Year 8 | As above. |
| Mrs L Alexander | SENDCO | For matters relating to Special Educational Needs or Disabilities (SEND). |
| Mr C Maule | Assistant Headteacher – Key Stage 2 | For unresolved concerns following contact with the Director of Learning. |
| Miss A Saxton | Assistant Headteacher – Key Stage 3 | As above, for key stage 3. |
| Mrs K Binns | Deputy Headteacher / Designated Safeguarding Lead (DSL) | For more serious or sensitive concerns. |
| Mr G Whitehead | Headteacher | For serious issues that require senior leadership attention. |
How to Contact the School
By Email
To ensure your enquiry reaches the appropriate staff member quickly, please email: info@cms.cheviotlt.co.uk
This central inbox is monitored throughout the school day and helps direct your message to the most relevant person. Staff may not respond immediately due to teaching and other duties, but using this email ensures your message is logged and followed up.
By Telephone
01670 512874
Calling the school office is another efficient way to pass on messages or make enquiries.
In Person at Reception
Parents are welcome to visit the school’s main reception to leave a message. However, meetings must be arranged in advance. If you wish to meet a member of staff, please contact us via email or phone to schedule a mutually convenient time. In the case of a genuine emergency, please inform reception staff, who will assist accordingly.
Meetings with School Staff
If your concern cannot be resolved through initial communication and you feel a face-to-face meeting is needed:
- Please request a meeting via email, phone, or in person.
- Provide a brief description of your concern so we can arrange for the most appropriate staff member to meet with you.
- While we aim to arrange meetings promptly, immediate availability cannot always be guaranteed unless the matter is urgent.
In some cases, the staff member you meet may refer the issue onward if further expertise is required. This ensures concerns are dealt with effectively and appropriately.
Communication Structure – Who to Contact and How
| Type of Concern | Likely Contact | Best Contact Method |
| Homework / Academic progress (general) | Form Tutor or Subject Teacher | Email the school office or call |
| Friendship/ low-level behaviour | Form Tutor or Pastoral Mentor | Email the school office or call |
| Medical/ attendance/ lost property | School administrator | Email the school office or call |
| Subject-specific academic concern | Subject Teacher or Curriculum Leader | |
| Higher-level pastoral or academic support | Director of Teaching and Learning | Email the school office or call |
| Unresolved or more serious concerns | Assistant Headteacher / Senior Leader | Email the school office or call |
By following these communication procedures, we can ensure that your query is handled effectively and by the right person. We appreciate your cooperation and support in maintaining a positive and productive partnership between school and home.
